Quorum Business Systems - Support Services

Quorum Business Systems customer support is second to none. With accolades including winner of the Pegasus Software Best Service Award and Partner Excellence Award 2009, there really is no-one better placed to provide you support for your business systems.

We operate a full call logging system with dedicated staff who are fully qualified in their area of expertise: all Pegasus support staff are accredited Pegasus Opera II Consultants and a high percentage of the technical support staff are Microsoft Certified Professionals (MCP) and Microsoft Certified Systems Engineers (MCSE).

Support Highlights

• Incident logging by phone, fax or e-mail
• A call-logging system that records your supported products, system set-up and previous calls made
• Call reference numbers for ease of tracking progress
• A dedicated network of support servers and workstations to allow us to replicate your system configuration
• A searchable knowledge base containing 20 years of experience within
• Regular e-mail updates of call status and known issues
• Escalation of call logs through dedicated Customer Services

More Details

If you want more details about the Award winning services offered by Quorum Business Systems, please contact us.